Privacy Policy

Who We Are

Trusted Locksmiths Gloucester is a trading name of C-9 Tech Ltd, registered at 2A Plock Court, Longford, Gloucester, GL2 9DW. We are a vetting and matching service that connects residents of Gloucester and the surrounding areas with MLA-certified locksmith professionals. We are not a locksmith company ourselves.

We are registered with the Information Commissioner's Office (ICO). Registration number: ZC064065.

Information We Collect

We collect information that you provide directly to us, including:

• Your name
• Phone number
• Email address (if provided)
• Your location or address (to connect you with a local locksmith)
• Details about the locksmith service you require
• Any other information you choose to provide in your enquiry

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited. This helps us improve our website and service.

How We Use Your Information

We use your personal information for the following purposes:

• To connect you with an appropriate MLA-certified locksmith in your area
• To respond to your enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations

Sharing Your Information

We share your information with MLA-certified locksmiths in our network solely for the purpose of connecting you with a suitable professional. When we pass your details to a locksmith, they become responsible for handling that information in accordance with their own privacy policy and data protection obligations.

We do not sell your personal information to third parties. We may share information with service providers who help us operate our website (such as hosting providers), but only as necessary for them to perform their functions and under appropriate data protection agreements.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain enquiry data for up to 2 years, after which it is securely deleted.

Your Rights

Under UK data protection law, you have rights regarding your personal information, including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse how our website is used. Cookies are small text files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may affect some functionality of our website.

Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: